Projects

Interactive bike station map

An interactiv map showing available scooters, ebikes, and bikes using Google Maps, custom API endpoints, JavaScript, HTML, and CSS.

This website

Using AWS to host this static website, utilizing multiple technologies such as S3, CloudFront, and Terraform.

Experience

Network Technician

AlohaCare // Honolulu, HI

02/23 - present
    Upgraded and maintained outer island and DR networks using site to site VPNs with FortiGate firewalls, Cisco routers, Extreme switches, FortiAPs and Extreme APs, ensuring CIA.
    Troubleshoot network outages relating to DNS, DHCP, network loops/broadcast storms, IP connectivity, security policies, network misconfigurations, and hardware failure.
    Improve workflow for various departments by creating automation scripts using Python, PowerShell, and Batch, automating reports, file transfers uring SFTP, and intranet site updates.
    Monitor, maintain, and upgrade Mitel phone systems, SFTP system, browser isolation security platform, and email firewall.

HelpDesk Technician

AlohaCare // Honolulu, HI

10/21 - 01/23
    Trained over 100 new hires on systems navigation and company best practices including strong passwords, phishing emails, and security/compliance.
    Consistently maintained a 97+ percent customer satisfaction rating by consistently creating and updating documentation for user training and general knowledge base.
    Assisted IT Manager in maintaining and rebuilding inventory system after database loss by creating batch scripts for automated installations of end point software.
    Created golden images for desktop devices and dynamic installation scripts for desktop imaging and re-imaging, reducing Helpdesk overhead caused by manual software update installations for newly imaged desktop devices.
    Reduced Helpdesk overhead by implementing Python scripts to automate simple tasks such as employee anniversary update announcements and new hire announcements.

Education

University of Colorado, Denver

Denver, Colorado // 2021

Bachelor's degree, Management Information Systems

Certifications